Frequently Asked Questions

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  • 1.Orders
  • How do I signup and place my order at 2Gobazar.com?
    20-03-2017

    You can sign up by clicking on "Sign Up" in LOGIN page at 2gobazaar.com. Please provide all the required information in the web form that appears and submit.

  • What is the cut-off time for same day delivery?
    20-03-2017

    If you order by 2pm PST, we will deliver same day. If you order after the cut off time (2pm PST), delivery will be made on the next business day.

  • Can I add/remove products after placing the order?
    20-03-2017

    Once you have placed your order, you will not be able to make changes on the website after 2pm PST. Please contact our customer support team for any modifications of order. We will try our best to accommodate it.

  • 2.Delivery
  • What time does 2GoBazaar deliver?
    20-03-2017

    -We try our best to delivery between 6-9pm PST, however there might be some delays depending on weather conditions, unexpected events etc

  • Can I add products after the cut off time for a delivery?
    20-03-2017

    At this time, we are unable to accept such changes after the cut-off time (2 PM PST), with an effort to serve all the customers within the delivery slot time. However, in case of an urgent requirement, please contact our customer support team and we will try our best to accommodate your request.

  • Is there any minimum order amount?
    20-03-2017

    NO MINIMUM CART VALUE (delivery charges apply)

    The delivery fee depends on the size of your order. Delivery charges will be displayed while adding items to your cart.

    Min. Cart value for groceries - $24.99 and above from single store for FREE delivery
    Min. Cart value for food - $19.99 and above for FREE delivery

     

    PS: Minimum cart value increases, if order contains multiple stores depending on the distance from the customer’s delivery address.

  • 3.Serving Locations
  • Do you serve in my location?
    07-07-2019
    Please click here to find if we serve in your location.
  • 4.Payment modes / Pricing
  • What are the payment options?
    20-03-2017

    -You can pay for your order on our website (2GoBazaar.com) using the following modes of payment:
    a. Credit and debit cards (VISA /MasterCard/Discover/American Express)
    b. Paypal

  • Can I pay cash on delivery?
    20-03-2017

    No. This process is not followed. We will update the website if we allow this in the future.

  • Are prices higher than in store grocery items?
    20-03-2017

    No, our goal is to provide all the products at the same price as any regular shops, on top of discounts/specials as applicable

  • Is it safe to use my credit/ debit card on 2GoBazaar?
    20-03-2017

    Yes, absolutely. Customer security and privacy is our top most goal and we ensure all the transaction processing is done in the most secure way using the industry standard checkout process.

  • Where do I add coupon code?
    20-03-2017

    Once you are done selecting your products and click on checkout you will be prompted to select payment method. On the payment method page there is a box where you can enter any coupon code that you have. The amount will automatically be deducted from your order.

  • 5.My Account
  • What is My Account?
    20-03-2017

    You can see all your account details, active orders , order history, reward points etc

  • How can I change password?
    20-03-2017

    You can go to My Account section after you login and follow the “Edit Account Details” link to change your password.

  • I forgot my password, how do I reset it?
    20-03-2017

    You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues, please call us at (425) 279 5051 or email us at [email protected].

  • 6.Customer Support
  • Can I contact customer support?
    20-03-2017

    Our customer support team is available 7 days a week.

    Contact Us – (425) 279 5051

    Email: [email protected]

  • Can I give feedback on the product quality?
    20-03-2017

    Absolutely, we constantly strive to ensure the best quality products are delivered at your door steps with seamless shopping experience. Love to hear your experience, complaints, suggestions, grievances and improvements.Email [email protected]to provide your feedback.

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